Terms and Conditions

These terms cover buying from Ocean Addicts, online or in the shop. We have kept them short and in plain English. If anything here is unclear, call us on (07) 5309 6624 and we will explain it.

Who you are buying from

Ocean Addicts, 14 Memorial Avenue, Maroochydore QLD 4558. Phone (07) 5309 6624. Email info@oceanaddicts.com.au.

Prices

All prices are in Australian dollars and include GST. We do our best to keep prices right, but they can change, and now and then something is listed incorrectly. If we have made a genuine pricing or description error on an order, we will contact you before sending it. You can go ahead at the correct price or cancel for a full refund. We will not simply charge you the difference.

Your order

Placing an order is an offer to buy. The order is accepted once we send you a confirmation or the goods are dispatched, whichever comes first.

We hold a lot of gear in store, and we order the rest in from our suppliers. If something is not on the shelf, it usually takes about a week to reach you. If it is going to take longer than that, we will tell you and you can wait or cancel.

Delivery

We ship within Australia. Delivery is $15 on standard-sized items, and free on orders over $499. Boards too long to go in a parcel are a flat $300 anywhere in Australia. Lithium batteries are dangerous goods and have to travel under a special freight arrangement, which is $110.

You are welcome to collect from the shop instead, at no charge.

Delivery times quoted by couriers are estimates, not guarantees. Please make sure your address is right when you order - we cannot do much about a parcel sent to an address that was typed incorrectly.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing on this page takes those rights away, and nothing a manufacturer says in its own warranty takes them away either. Any manufacturer's warranty is in addition to your rights, not instead of them.

Something has gone wrong with your gear

Bring it in with your receipt, or call us on (07) 5309 6624 or email info@oceanaddicts.com.au and we will sort out the next step. If the fault is one the brand covers, we lodge the claim with them for you, normally within 24 hours, and we will tell you either way what they decide. If the problem is a major failure, you can choose a refund or a replacement rather than a repair.

We are riders. We know the difference between gear that has failed and gear that has been pushed past what it was built for, and we will always tell you straight which one we think it is.

Changed your mind — our Good Will Guarantee

The consumer guarantees do not cover change of mind, but we go further than the law asks. If you are not stoked on your new gear, bring it back within 14 days and swap it for any other model we have in stock, up to the same value. If the one you want costs more, you pay the difference.

It is one swap per person per purchase, the gear has to come back in a condition we can sell, and it applies to what we hold in stock. Full detail is on our Good Will Money Back Guarantee page.

We would rather you ended up on the right gear than kept something that does not suit you.

Using this website

The words, photographs and logos on this site belong to us or to the brands we sell, and are not yours to reuse without permission. Where we link to another website, we are not responsible for what is on it.

We may update these terms. The version on this page at the time you order is the one that applies to that order.

Law

These terms are governed by the law of Queensland, Australia.