Refund policy
Our Good Will Swap Guarantee
If you aren't absolutely stoked on your new equipment, you can bring it back to us within 14 days and swap it for any other model we have in stock, up to the same value.
Conditions apply:
- This offer is limited to once per person, per purchase.
- The original item can be swapped for a new one of any model held in stock, up to the same dollar value. If the new item is of a higher value, the difference must be paid.
- The item must be in reasonable condition for its age — normal wear and tear. If it's broken or has been damaged in any way, we reserve the right to say "no, sorry".
Faulty products and warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For warranty claims, bring the product to us with your receipt and we'll forward the claim to the brand within 24 hours. Each brand makes the final call on warranty cover, and we'll always tell you the reason for their decision.
Contact us
Call (07) 5309 6624, email info@oceanaddicts.com.au, or visit us at 14 Memorial Avenue, Maroochydore QLD 4558.