It doesn’t take a rocket scientist to work out that in the lifestyles we have chosen, we are constantly pushing the equipment we use to it’s absolute limits. And sometimes, that gear doesn’t quite hold up to the test. So how do you know if you have a legitimate claim for a warranty on a faulty product, or if you’ve simply pushed it too far?
Different brands have different policies for warranty claims. We will always do our best to keep you on the water, and get your broken or defected product replaced. However, we cannot make the final call on if it will be covered or not. This is up to the brands and we will always let you know the reason why your warranty claim was successful or not.
To process a claim, simply bring the product to us with your receipt and we’ll forward the warranty claim to the brand within 24 hours. If you can’t get to us, simply give us a call on (07) 5309 6624 or shoot us an e-mail.